Refund, Return & Replacement Policy

If you receive a damaged or broken product, please notify us within 24 hours of receiving your order. Claims reported after this period may not be eligible for a refund or replacement.

Please note that refunds or replacements are applicable only to products that arrive damaged. Delays in delivery do not qualify for a refund.

To help us verify the damage and resolve your concern, we require a complete, unedited unboxing video of your parcel.

The video should clearly show:

• The unopened parcel and its packaging.
• The process of opening the package.
• The condition of the product and any visible damage.

Please ensure that the damage is clearly visible in the video, as this will help us assess your claim.

If you receive a damaged product, please message us on WhatsApp at +91 89055 63013 within 24 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• The complete unboxing video.
• Clear photographs of the damaged product, if available.

Our team will review your request and guide you through the next steps.

Once your claim and supporting evidence have been reviewed and approved, we will arrange a replacement for the damaged product or issue a refund, as applicable.

If a replacement is unavailable, we will discuss the available resolution with you.

Refunds, once approved, will be processed through the applicable payment method or another mutually agreed method. The time taken for the amount to reflect in your account may depend on your payment provider.

Due to the handcrafted nature of our products, we do not accept returns or exchanges for reasons such as a change of mind, incorrect product selection, or personal preference.

Order cancellations are not accepted once an order has been placed. Please review your order details carefully before completing your purchase.

Customised and personalised products are also not eligible for return or exchange unless they arrive damaged or there is an issue attributable to us.

We strive to dispatch and deliver every order as promptly as possible. However, during festive seasons, sales, or other periods of high courier demand, deliveries may take longer than expected.

InshForYou is not responsible for delays caused by courier partners, weather conditions, or other circumstances beyond our reasonable control. Delivery delays alone do not qualify for a refund.

• Damage claims must be reported within 24 hours of delivery.
• The required unboxing video must be provided for verification.
• Refunds and replacements are subject to review and approval of the claim.
• We reserve the right to decline claims where the required evidence is missing or the damage cannot be reasonably verified.
• This policy does not limit any rights you may have under applicable consumer protection laws.